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Shipping Policy

A legal disclaimer

This Shipping Policy is provided for general informational purposes and does not constitute legal advice. Shipping carriers and regulations may vary. Please review your local shipping laws and carrier terms if you have specific concerns.

Shipping Policy - Effective September 15, 2025

Thank you for shopping with Soulverign! We're committed to getting your order to you quickly and securely.

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  1. Processing Time

    • Orders are typically processed within 2-3 business days (excluding weekends and holidays)​

    • You will receive a confirmation email once your order has shipped.

  2. Shipping Rates & Delivery Estimates

    • ​Shipping costs are calculated at checout based on your location and chosen delivery method.​

    • Estimated delivery time is 3-7 business days within the U.S. (international times vary).

    • Delivery delays can occassionaly occur due to postal service issues, weather, or other factors outside our control.

  3. Domestic & International Shipping

    • We currently ship worldwide.​

    • International customers are responsible for any custom duties, taxes, or fees required by their country.

  4. Order Tracking

    • Once shipped, you will receive an email with tracking information so you can monitor your delivery status.​

  5. Damaged or Lost Packages

    • If your order arrives damaged please contact us within 7 days with photos of the item and packaging.​

    • IF your package is lost in transit please notify us and we well work with the carrier to resolve the issue.

  6. Incorrect Shipping Information

    • Customers are responsible for ensuring their shipping details are correct. We cannot replace or refund orders shipped to an incorrect address provided at checkout.​

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